Optimizing Customer Service Workflows with Document Management

If you prioritize customer service, you understand the importance of streamlined workflows in providing prompt and effective support. In this blog, we'll explore how a tailored document management solution can be a game-changer, supporting your specific customer service initiatives.

Tailored Document Management for Your Workflows

A one-size-fits-all approach seldom aligns with the unique demands of customer service workflows. A customized document management solution allows you to integrate seamlessly with your existing processes. Whether it's handling customer inquiries, processing orders, or managing support documentation, a tailored approach ensures that your workflows are optimized for maximum efficiency.

Benefits of Digital Document Workflows

Embracing digital document workflows brings a multitude of benefits to your customer service operations:

Document Management: Cloud vs. On-Premises

Document management systems are designed to organize, store, and retrieve documents efficiently. They offer a centralized repository for documents, streamline workflows, enhance collaboration, and improve document security.

The choice between on-premises and cloud-based document management solutions can significantly impact your business operations. Let's explore the key differences to help you make the right choice.

On-Premises Document Management

Control and Security

On-premises document management systems are hosted and maintained on your own servers or infrastructure. This provides a high level of control and security, as you have direct oversight of the system and data.

Customization

You can tailor the on-premises solution to your specific needs. Customization allows you to create workflows and features that align perfectly with your business processes.

Calculating ROI on Finishing Equipment

Finishing equipment plays a pivotal role in giving your print projects that professional and polished touch. From binding and folding to cutting and collating, finishing systems are designed to enhance the final appearance and functionality of your printed materials. But how can you calculate the Return on Investment (ROI) on these valuable assets?

What is Finishing Equipment?

Finishing equipment encompasses a wide range of machinery and tools used to complete, enhance, or refine printed materials. Whether you're producing marketing collateral, reports, or manuals, finishing equipment ensures that your documents not only look impressive but also serve their intended purpose efficiently.

Exploring Your Print Environment

Business owners and office managers often focus on the visible aspects of their office technology, such as the printer fleet. While printers are an integral part of the workplace, understanding your complete print environment goes beyond just the physical machines. Let's take a closer look at the various elements that constitute a comprehensive print environment and how it can be optimized for efficiency, cost savings, and enhanced productivity.

The Printer Fleet

The printer fleet, often the most visible part of a print environment, includes all the printers and copiers in your office. It's essential to manage this fleet effectively to ensure your printing needs are met promptly. But, there's more to a print environment than just hardware.

DocuWare AP Lunch & Learn

Simplify invoice management and create a better ap process for your team

It‘s time to automate your invoice processing! Why? Because it‘s the only way to avoid costs like missing out on early payment discounts, extra late payment fees, and credit holds that cause suspension of deliveries. More visibility into your invoice processing not only lets your team be more accurate and more productive - from anywhere -  it also cuts the time spent on this by 80%. 

Streamlining Construction Projects with Document Management

Construction document management serves as the backbone of organized and efficient project execution in the construction industry. It involves the careful organization, storage, and facilitation of various documents crucial to construction projects. These documents range from contracts, blueprints, and permits to payment applications, change orders, and RFIs (Requests for Information).

Benefits of a Construction Document Management System

A well-organized document management system offers several advantages to contractors, providing a secure and efficient way to store and access vital project information. These benefits include:

Seamless Collaboration: Connecting DocuWare to Microsoft Teams

In today's fast-paced business environment, effective communication and efficient document management are paramount. That's where the powerful integration of DocuWare and Microsoft Teams comes into play. With this dynamic duo, you can achieve modern communication, secure document archiving, and easy sharing of documents, all in one comprehensive solution. Best of all, this bidirectional interface is now included with DocuWare Cloud, making it easier than ever to streamline your operations.

From Teams to DocuWare

Microsoft Teams is no longer just a platform for calls and chats. It has become a central hub for storing and sharing documents across various chats and channels. To ensure these documents are easily accessible later, especially in the sea of related files and emails, archiving them becomes essential. Thanks to the DocuWare app in Microsoft Teams, this process is now seamless.

What Are Ricoh Wide Format Printers?

If you've been looking at--and maybe daydreaming about--Ricoh wide format printers, you've come to the right place. Here's everything you need to know to add one of these powerful machines to your fleet.

Your Guide To Ricoh Wide Format Printers

Although desktop and multifunction printers are, in many ways, the backbone of the business world, they can't do everything alone. That's where Ricoh wide format printers come in.

Here's what to know:

What Is a Wide Format Printer?

Wide format printers are often used in creative or highly visual industries because they're great at creating bigger, more flexible prints. You're not limited to any one size or shape with a wide format printer; instead, you're free to design and print whatever fits your needs.

Printer Fleet Management: What Is Cost Per Print?

There are plenty of structures for managed print services and printer fleet management, and cost per print is just one option. Let's take a closer look at what it is, what it means, and how it can benefit your business.

A Look At Printer Fleet Management

First, it's important to know what to expect from printer fleet management and managed print services overall.

These two solutions work together to help you take control of your devices, connections, settings, usage habits, security vulnerabilities, and more. It's all united by a provider--a company acting as your partner and helping you make decisions or implement targeted solutions. Although you'll always have the final say, your provider can do a lot of the heavy lifting and can even automate certain parts of your workflow.

Document Management in Action

You've likely heard that document management can do a little bit of everything for almost everyone--but when it comes to business solutions, that may be hard to believe. That's why we put together some key examples. Here's how document management makes itself at home in different industries.

How Document Management Works

Some business tools are limited to certain company types and sizes--and that's okay. Other solutions claim to be a perfect fit for everyone, but they're actually an awkward "one size fits all" offering that doesn't really do the trick.

Document management isn't either of these things. Instead, it's a unique tool that adapts to your company, teams, and individual needs--even as your business grows and changes. 

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Why EBP?

At EBP, it’s our mission to help you print outside the box. Beyond copiers and printers, we provide the customized solutions, services, software and workflow that streamline your company’s processes to help you work smarter, not harder.

As your dedicated, full-service partner, our entire team is committed to exceeding your expectations on every level. We are family-owned, driven by family values and proud to be part of the Ricoh USA family group, recognized industry-wide for our organization's excellence in service year after year. Simply put, we’re here to help - every day and in any way that we can. 

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