RFG Service Excellence Certified Dealership

Electronic Business Products wins the RFG Service Excellence Certified Dealership award for 2016.

Electronic Business Products was recently recognized with Ricoh’s Service Excellence Certification for its overall technical support expertise. Mike Wall, Northeast Region Technical Support Manager, of Ricoh Americas Corporation presented the certification award to Joseph A. Liguori, Jr., VP & CFO, of Electronic Business Products at the company’s Latham New York headquarters.

"Electronic Business Products continually exceeds the high service standards that define Ricoh-certified organizations,” said Wall. “We applaud the commitment they’ve made to become a premier business technology provider, as well as one of the top Ricoh dedicated servicing and support dealerships within the Ricoh Family Group.”

Ricoh’s Service Excellence Certification is the office equipment manufacturer’s highest service and support designation, and identifies premier dealerships, servicing Ricoh, Lanier and Savin brands, based on organization structure, technical efficiency and client satisfaction measures, resource utilization, and business processes.

ABOUT RICOHRicoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

Why EBP?

At EBP, it’s our mission to help you print outside the box. Beyond copiers and printers, we provide the customized solutions, services, software and workflow that streamline your company’s processes to help you work smarter, not harder.

As your dedicated, full-service partner, our entire team is committed to exceeding your expectations on every level. We are family-owned, driven by family values and proud to be part of the Ricoh USA family group, recognized industry-wide for our organization's excellence in service year after year. Simply put, we’re here to help - every day and in any way that we can.